Share a managed team or have agents dedicated to your casino. Both options are quoted around your workload and the services you need.
Agents work across an agreed group of brands. You share the staffing cost while your players get support that follows your policies and tone.
Agents assigned exclusively to your casino. Build a team around your volume, workflows and the level of attention your operation needs.
Shared coverage can suit an operation that does not need agents working exclusively on its queue. Dedicated coverage is a better fit when the workload or requirements justify a team focused entirely on your casino. We review the expected workload and peak periods with you.
We look at conversation volume, case complexity, your busiest periods and the services you need. Dedicated coverage also depends on team size and shift structure. The quote confirms the scope and any additional work before you commit.
Yes. We can plan the change around your workload, agree the staffing and pricing, and prepare the team before switching over.
Yes. Tell us which part you need covered, whether that is live chat, email, second-line investigations, quality assurance or VIP support. We will confirm the scope and staffing in the quote.
The 30-day operating period starts after onboarding and training are complete. Scope, launch readiness and the measures used to review the pilot are agreed beforehand.
We review how the workload is changing and agree additional capacity where it is needed. The service agreement sets out how extra work is requested and priced.
We review delivery and workload together, then agree whether to continue and whether capacity needs adjusting. Commercial and handover terms are agreed before the pilot starts.
Book an introductory call to discuss your casino and the support you need.