01Roundtide services
Live chat support
24/7 answers for account, bonus and payment questions, delivered in your brand’s voice.
- English live chat coverage
- Product and promotion questions
- Player updates and follow-ups
Our services
The support
your players need.
Live chat, email, complex cases, quality assurance and VIP support. Choose what you need us to handle.
02Roundtide services
Email & ticket support
An organised inbox, clear priorities and follow-ups that keep unresolved cases moving.
- Inbox management and priorities
- Replies, follow-ups and escalations
- Backlog reviews and handovers
03Roundtide services
Second-line support
Experienced handling for payment investigations, verification issues and complex escalations.
- Payment and account investigations
- Coordination with payments, risk and tech
- Documented findings and next steps
04Roundtide services
Quality assurance
Conversation reviews, scorecards and coaching that turn recurring mistakes into practical improvements.
- Scorecards and conversation reviews
- Practical coaching and feedback
- Reporting and procedure updates
05Roundtide services
VIP player support
Priority handling, personalised communication and consistent follow-up for your VIP players.
- Priority chat and email
- Payment and account follow-ups
- Personalised communication
Need the whole team handled?
We can manage scheduling, training, handovers and reporting too.
You grow the business.
We’ll handle the chats.
Book an introductory call to discuss your casino and the support you need.